Question 1

What is Momentral?

Accepted Answer

Momentral is an app designed to help you effortlessly share and collect photos and videos from any event, ensuring every moment is captured and shared with ease.

Question 2

Do guests need to download the Momentral app?

Accepted Answer

No, guests can upload their photos and videos directly through their web browser without needing to download the app. But it's always better to download the Momentral App to have more control over the event and see other guests' uploads if the event owner allows it.

Question 3

How do I create an event on Momentral?

Accepted Answer

You can create an event by logging into the app, selecting 'Create Event,' and entering details such as the event name, date, and privacy settings.

Question 4

Can I customize the privacy settings for my event?

Accepted Answer

Yes, you can adjust privacy settings to control who can view and upload photos and videos to your event.

Question 5

How do guests upload photos and videos?

Accepted Answer

Guests can upload photos and videos by scanning the event’s QR code or clicking on the provided link, which will direct them to a web page where they can upload their content.

Question 6

What file types are supported for uploads?

Accepted Answer

Momentral supports most common image and video formats including JPEG, PNG, GIF, MP4, and MOV.

Question 7

Are the photos and videos uploaded in their original quality?

Accepted Answer

Yes, Momentral ensures that all photos and videos are uploaded and stored in their original quality.

Question 8

How long are photos and videos stored on Momentral?

Accepted Answer

Photos, videos, and event content are automatically deleted 90 days after the event creation date.

Question 9

Can I download all photos and videos from my event?

Accepted Answer

Yes, you can download all collected photos and videos directly from the app or receive a download link via email.

Question 10

How many events can I create?

Accepted Answer

There is no limit to the number of events you can create on Momentral.

Question 11

Can I delete an event?

Accepted Answer

Yes, you can delete an event and all associated content at any time through the app’s interface.

Question 12

Is there a cost to use Momentral?

Accepted Answer

Momentral offers various plans to cater to different event types and sizes. Please refer to our pricing page for more details.

Question 13

How do I share the event with guests?

Accepted Answer

You can share your event by providing guests with a unique QR code or link generated by the app.

Question 14

Can I control who uploads photos and videos to my event?

Accepted Answer

No, you cannot choose the specific person who can upload or not. The best way to manage uploads is to not share the link with anyone you don't want to upload content.

Question 15

Is there a limit to the number of photos and videos that can be uploaded?

Accepted Answer

The upload limit depends on the plan you choose. Higher-tier plans allow for more uploads.

Question 16

Are my photos and videos secure on Momentral?

Accepted Answer

We store the photos and videos on AWS. Amazon Web Services (AWS) provides highly secure and scalable cloud storage solutions. AWS employs advanced security measures, including encryption and multi-factor authentication, to protect your data.

Question 17

What happens if I need help with the app?

Accepted Answer

You can refer to our frequently asked questions section or contact our customer service team for assistance.

Question 18

How do I contact Momentral support?

Accepted Answer

You can contact us at info@momentral.com for any support inquiries.

Question 19

Can I change the event details after creating it?

Accepted Answer

No, only the event owner can change event details.

Question 20

Can multiple people manage an event?

Accepted Answer

No, only the event owner can manage and change event details.

Question 21

Is Momentral available on both iOS and Android?

Accepted Answer

Yes, Momentral offers apps for both iOS and Android. However, guests do not need to download the app to upload photos and videos; they can do so through a web browser.

Question 22

Can I see who uploaded each photo or video?

Accepted Answer

Guests can see who participated in the event and how many photos and videos each participant uploaded.

Question 23

How do I delete a photo or video from my event?

Accepted Answer

You can delete any photo or video from your event by accessing the gallery and selecting the delete option.

Question 24

What if a guest uploads inappropriate content?

Accepted Answer

As the event creator, you can remove any inappropriate content. However, you cannot restrict the user from further uploads.

Question 25

Can I get a refund if I’m not satisfied with the service?

Accepted Answer

You can request a refund through the help > request refund section. If your situation is understandable and reasonable, we will process the refund.

Question 26

Can I use Momentral for professional events?

Accepted Answer

Yes, Momentral is perfect for both personal and professional events, including corporate events and conferences.

Question 27

Does Momentral have a mobile app?

Accepted Answer

Yes, Momentral offers apps for both iOS and Android. However, guests do not need to download the app to upload photos and videos; they can do so through a web browser.

Question 28

How do I upgrade my plan?

Accepted Answer

Upgrading your plan is possible only through the mobile app. You can upgrade it from the event settings.

Question 29

Are there any promotional offers available?

Accepted Answer

You can regularly check our social media accounts and website for the latest discounts and promotional offers.

Question 30

Is there a demo version of Momentral available?

Accepted Answer

You can create a free event to try out all features. There are no limitations on features in the free plan, only on the number of photo and video uploads.

Frequently Asked Questions